Satisfaction Survey: Reseller

Sou Revendedor

Rate: Satisfied Dissatisfied

1- Are you satisfied with the Baldan soil preparation machine(s) you have purchased?

If you do not buy Baldan soil preparation machine, go to question 3.

2- Indicate your level of satisfaction with the Baldan soil preparation line in the following aspects.

Soil Preparation
Terms and payment conditions
Prices
Equipment painting
Delivery deadlines
Technology
Quality
Instruction Manual

3- You satisfied with the Baldan planting line product(s) you have purchased?

If you never purchased Baldan planting machines, go to question 5.

4- Indicate your level of satisfaction with the Baldan planting line products in the following aspects.

Plantation
Terms and payment conditions
Prices
Equipment painting
Delivery deadlines
Technology
Quality
Instruction Manual

5- Indicate your level of satisfaction with the Baldan spare parts in the following aspects.

Spare parts
Price
Deadlines and payment conditions
Reinstatement and delivery deadlines
Visual appearance and conditions
Packing
Warranty
Durability and resistance

6- Indicate your level of satisfaction with the Baldan salesman in the following aspects.

Baldan salesman
Technical knowledge in the soil preparation line
Technical knowledge in the planting line
Frequency of visit
Communication and access
Quickly and courteousness
Solution for eventual problems
Ethics and compliance
Service time

7- Indicate your level of satisfaction with the telephone service of the factory commercial department (internal) in the following aspects.

Internal sales service
Technical knowledge in the soil preparation line
Technical knowledge in the planting line
Communication and access
Quickly and courteousness
Solution for eventual problems
Ethics and compliance
Service time

8- Indicate your level of satisfaction with the field technician services in the following aspects.

Baldan field technician
Technical knowledge in the soil preparation line
Technical knowledge in the planting line
Communication and access
Quickly and courteousness
Solution for eventual problems
Ethics and compliance
Service time

9- Indicate your level of satisfaction with the after sales internal service department.

Baldan internal after sales
Technical knowledge in the soil preparation line
Technical knowledge in the planting line
Atendimento telefônico do suporte técnico
Communication and access
Quickly and courteousness
Solution for eventual problems
Ethics and compliance
Service time

10- If you have visited our stand (s) on any exhibition, indicate your level of satisfaction with the stand (s) you have visited.

Stands Baldan em feiras
Service
Prices and payment conditions
Location
Products exposed
Look
Cleaning
Organization

11- Indicate your level of overall satisfaction with the Baldan brand and machines.

Baldan Brand
Baldan machines